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Guarantee & Warranty

We want to invite you to try any of our products and form your own opinion. Buy it, wear it, test it, and decide for yourself. We offer a 100% satisfaction guarantee so you risk nothing but the time to test it. Please read our guarantee below, see if any of our competitors will offer you the same. They will if they believe in their product the way we do in ours.

APPAREL

100% Satisfaction Guarantee

De Soto Sport offers a 100% satisfaction guarantee on anything you buy from our website. If one of our products does not perform to your expectations within 30 days of the purchase date, contact usand you ship it back to us (but we do suggest you use a trackable shipping service for the return) for a replacement or a refund. Anything you buy from one of our authorized retailers is guaranteed through the retailer. All exchanges and refunds must be done through the retailer. Their policy may be different so please ask before purchasing.

Product Warranty

All De Soto Sport products are fully warranted to the original owner against defects in materials and workmanship for 90 days from the date of purchase. If a product fails due to manufacturing defects, we will repair or replace it, at our discretion. If damage occurs due to normal or extended wear, an accident, improper care or negligence on the part of the owner, we will repair the product for a charge that we deem to be reasonable.

Silk screening, or heat transferring on, any garment made of highly technical synthetic fibers will ruin, or shorten the life of the garment. Our warranty becomes null and void on ANY garment that is silk screened, heat transferred, embroidered, or otherwise altered before or after purchase. Exposing a garment to any source of chlorine, heat, gas, or any liquid above 90º F (32º C) voids our warranty.

Products no longer under warranty include, but are not limited to those with the rubber DSS oval logo, those with no logo, those with any upside down logo, as well as garments from 2011 and older, and products sold at factory sales, Amazon, Ebay and other third party sites.

Due to the inevitable likelihood of imitation and counterfeit products on the worldwide market, we no longer warranty any products that you buy from any unauthorized dealer. There is no guarantee for products purchased from discount sites such as Ebay, Amazon, Alibaba, 6pm, and the like. Any De Soto For a list of Authorized Dealers and distributors, please email contact@desotosport.com.

A Warning About Certain Lubricants and their Affect on Fabrics:  Many athletic lubricants, especially non-liquid types, (like Body Glide, vaseline, and chamois creams) work well for wetsuits, but not well for clothing.  They tend to make clothing, especially loose clothing, sticky, instead of slick and slippery, and usually results in chafing.  It will also damage, stain and discolor all fabrics over time.  We advise against using them, and their use will nullify our warranty.

It is a California requirement that products be clean before we accept them for return or repair. Cleaning charges will be assessed prior to repairing a dirty product. Proof of purchase receipt is now required for warranty work. This receipt must include the date of purchase, the store name, and the description of the product. We do not accept hand written receipts. If you bought the product from us, your order number or invoice number is sufficient proof of purchase. If you need to return, repair or exchange something, please email returns@desotosport.com. Please include your name, order number and the reason for your return. Our customer service staff will then issue you an RMA number which is necessary for your return to be accepted. We will respond to your request within 24 hours, Monday through Friday, unless it is a holiday.

T1 WETSUITS

T1 Wetsuits 100% Satisfaction Guarantee

De Soto Sport offers a 100% satisfaction guarantee on all of our wetsuits. We invite you to buy a T1 Wetsuit, swim in it, and see for yourself that it is the best swimming wetsuit in the world. If you are not satisfied with one of our wetsuits at the time you receive it, or if it does not perform to your satisfaction within the first 15 days of the purchase date, exchange it, or return it for a complete refund. Any T1 Wetsuit you buy from one of our authorized retailers is guaranteed through the retailer and all exchanges and refunds must be done through the retailer. Their policy may be different so please ask before purchasing. This guarantee does not apply to other De Soto Sport products.

If one of our wetsuits does not perform to your expectations within 15 days of the purchase date, return it for a replacement, a different size or model, or a complete refund. Any T1 Wetsuit you buy from one of our authorized retailers is guaranteed through the retailer. All exchanges and refunds must be done through the retailer. Their policy may be different so please ask before purchasing. This guarantee does not apply to other De Soto Sport products See the De Soto Sport 100% Satisfaction Guarantee.

T1 Wetsuits Warranty

All T1 Wetsuits are fully warranted to the original owner against defects in materials and workmanship for as long as you own it. If a T1 wetsuit fails due to manufacturing defects and it is repairable, we will repair it for free of charge. The ability to repair it and the extent of the repair is to be determined solely at our discretion. You must submit proof of purchase or a copy the sales receipt prior to repair. You are responsible for the cost of getting the wetsuit to us and for sending it back to you. This warranty becomes null and void on any T1 Wetsuit that is silk screened, heat transferred, embroidered, cut, or otherwise altered, before or after purchase. If you need to return, repair or exchange something, please email returns@desotosport.com. Please include your name, order number and the reason for your return. Our customer service staff will then issue you an RMA number which is necessary for your return to be accepted. We will respond to your request within 24 hours, Monday through Friday, unless it is a holiday. Please return the wetsuit, cleaned and completely dry.

OUR POLICY ON SALE ITEMS

1. The sale prices are for orders placed on our website only. These prices are not available on phone orders.

2. ALL SALES ARE FINAL. We will not accept returns or exchanges, so be sure you are ordering the size you want. If something does not fit, sell it or give it to a friend! Again, at such great prices ALL SALES ARE FINAL.

3. There is no warranty on any item that is on sale.

4. All wetsuits, if they are ever on sale, are SOLD AS IS. There is no warranty at this price. The wetsuit may state NO WARRANTY on the inside.

5. There may be a time lag between when an item sells out and when it is removed from the website. Sale items and prices are limited to styles and colors shown on the website, and only while supplies last, even if they appear on the website.

6. There are no retroactive discounts for orders placed prior to now.

9. By purchasing the discount sale item, you are agreeing to these terms of sale.