Guarantee & Warranty - Apparel
We want to invite you to try any of our products and form your own opinion. Buy it, wear it, test it, and decide for yourself. We offer a 100% satisfaction guarantee so you risk nothing but the time to test it. Please read our guarantee below, see if any of our competitors will offer you the same. They will if they believe in their product the way we do in ours.
De Soto Sport offers a 100% satisfaction guarantee on anything you buy from our website. If one of our products does not perform to your expectations within 30 days of the purchase date, contact us and then send it back to us (we do suggest you use a trackable shipping service for the return) for a replacement or a refund. Anything you buy from one of our authorized retailers is guaranteed through the retailer. All exchanges and refunds must then be done through the retailer where you purchased the product. Their policy may be different than ours so please ask before purchasing.
All De Soto Sport products are fully warranted to the original owner against defects in materials and workmanship for 90 days from the date of purchase. If a product fails due to manufacturing defects, we will repair or replace it, at our discretion. If damage occurs due to normal or extended wear, an accident, improper care or negligence on the part of the owner, we will repair the product for a charge that we deem to be reasonable.
Our warranty does not cover tears, rips, or snags caused to the fabric, as these are not considered defects in materials or workmanship unless you received it that way, in which our 30-day guarantee above would apply. Warranty work will only be done with proof of purchase from De Soto Sport or one of our Authorized Dealers.
Silk screening, or heat transferring on, any garment made of highly technical synthetic fibers will ruin, or shorten the life of the garment. Our warranty becomes null and void on ANY garment that is silk screened, heat transferred, embroidered, or otherwise altered before or after purchase. Exposing a garment to any source of chlorine, heat, gas, or any liquid above 90º F (32º C) voids our warranty.
Products no longer under warranty include, but are not limited to those with the rubber DSS oval logo, those with no logo, those with any upside down logo, as well as garments from 2014 and older, as well as products sold at factory sales, Amazon, Ebay and other third party sites.
Due to the inevitable likelihood of imitation and counterfeit products on the worldwide market, we no longer warranty any products that you buy from any unauthorized dealer. There is no guarantee for products purchased from discount sites such as Ebay, Amazon, Alibaba, 6pm, and the like.
A Warning About Certain Lubricants and their Affect on Fabrics: Many athletic lubricants, especially non-liquid types, (like Body Glide, vaseline, and chamois creams) work well for wetsuits, but not well for clothing. They tend to make clothing, especially loose clothing, sticky, instead of slick and slippery, and usually results in chafing. It will also damage, stain and discolor all fabrics over time. We advise against using them, and their use will nullify our warranty.
It is a California requirement that products be clean before we accept them for return or repair. Cleaning charges will be assessed prior to repairing a dirty product. Proof of purchase receipt is now required for warranty work. This receipt must include the date of purchase, the store name, and the description of the product. We do not accept hand written receipts. If you bought the product from us, your order number or invoice number is sufficient proof of purchase. If you need to return, repair or exchange something, please email firstname.lastname@example.org. Please include your name, order number and the reason for your return. Our customer service staff will then issue you an RMA number which is necessary for your return to be accepted. We will respond to your request within 24 hours, Monday through Friday, unless it is a holiday.
OUR POLICY ON SALE ITEMS