Guarantee & Warranty
APPAREL - 100% Satisfaction Guarantee
De Soto Sport offers a 100% satisfaction guarantee on anything you buy from our website. If one of our products does not perform to your expectations within 30 days of the purchase date, contact us and then send it back to us (we do suggest you use a trackable shipping service for the return) for a replacement or a refund. Anything you buy from one of our authorized retailers is guaranteed through the retailer. All exchanges and refunds must then be done through the retailer where you purchased the product. Their policy may be different than ours so please ask before purchasing.
All De Soto Sport products are fully warranted to the original owner against defects in materials and workmanship for 90 days from the date of purchase. If a product fails due to manufacturing defects, we will repair or replace it, at our discretion. If damage occurs due to normal or extended wear, an accident, improper care or negligence on the part of the owner, we will repair the product for a charge that we deem to be reasonable, or we will notify you to inform you that we cannot be repaired it to a standard we consider to be durable and lasting.
Our warranty does not cover tears, rips, or snags caused to the fabric, as these are not considered defects in materials or workmanship unless you received it that way, in which our 30-day guarantee above would apply. Warranty work will only be done with proof of purchase from De Soto Sport or one of our Authorized Dealers.
Care instructions are on the inside label of every garment: MACHINE WASH COLD, NO BLEACH, HANG DRY, DO NOT IRON, NO HOT TUBS OR SHOWERS. Our warranty becomes null and void on ANY garment washed in, or exposed to, hot water, bleach, ironing, or placed in a dryer.
Silk screening, or heat transferring on, any garment made of highly technical synthetic fibers will ruin or shorten the life of the garment. Our warranty becomes null and void on ANY garment that is silk screened, heat transferred, embroidered, or otherwise altered before or after purchase.
Excessive exposure to chlorine will shorten the life of any garment. Every product we make is NOT RECOMMENDED FOR REPEATED USE IN A CHLORINATED POOL.
All these conditions can be verified by simple forensics tests done on returned products. Our warranty becomes null and void on ANY garment exposed to chlorine, heat, gas, or any liquid above 90º F (32º C).
Products no longer under warranty include, but are not limited to those with the rubber DSS oval logo, those with no logo, those with any upside down logo, as well as garments from 2014 and older, as well as products sold at factory sales, Amazon, eBay and other third-party sites.
Due to the inevitable likelihood of imitation and counterfeit products on the worldwide market, we no longer warranty any products that you buy from an unauthorized dealer. There is no guarantee for products purchased from discount sites such as eBay, Amazon, Alibaba, 6pm, and the like.